Very poor communication and violation of POPIA act by JSE Investor Services

After endless e-mails and after all documents were provided the process of selling our shares has not been approved. I was assisting my wife to complete and submitting all the documentation. Upon enquiries whether the documents were received and to inform her when she can call to sell the shares, I got e-mail back that they cannot disclose my wife details to me. My wife then submitted the documentation again from her e-mail. Feedback then was that selfie failed and that a bank detail change form was required. She then resubmitted a selfie and bank details change request. She once again asked that the receipt must be acknowledge and requested to be informed when she can call to sell her shares. Next thing they send a e-mail to another person with the same surname. The person informed us about it but the details of what has been send is unknown to us. I informed them about this violation of the POPIA act and requested that the document must be send again to my wife so that we can take note of the content. Nothing to date, also informed them last week that if we do not get feedback by today, 11 Febr I will report the violation to the relevant compliance body. I am now busy completing the complaint form. The many complaints lodge here on Hellopeter must ring a bell and wake up a manager or two at JSE Investor serices.