Utterly Disastrous Experience with Account Update - Frustration Beyond Words

It has been an absolute struggle and dismal experience to get an account updated to an estate account.

The feedback is now stuck in a loop of: Bank verification of the late account fails and that it can not receive credits and that I must contact the bank.

I have been to the bank twice, the account can receive funds, I have even submitted a Bank Statement proving this. The bank even says that your system must be flawed, because the account is not closed and can still received funds as indicated on the Bank Statement with a test R10 that was paid into the account.

I am beyond frustrated. The call centre is not really helpful, they just say one can not speak to the actual people dealing with this. I get the idea that the auditing department just presses buttons on some system, and if their system says it fails, then who cares, let's not bother with the customer that is frustrated and clearly needs further help.

I need to know WHY your system is saying the account can not get credits, when it clearly can accept credits/funds.

Emailing and calling just has no effect/result, no-one is giving me facts of what is really going on, thus I am now stuck. It feels like I am never going to get the account updated to an estate account.

Why on earth is no-one willing to help me? Is customer service something that does not even exist on your end?

I do not know what to do anymore. This has been the worst experience I have had with any RSA company ever. I just wish that someone can help me so that I can get past this nightmare.