Useless and frustrating service for investors

It has taken four frustrating months and endless follow-up phone calls to get through the bureaucratic maze at Link Market Services to sell a few shares in Arrowhead Properties. The back office and administrative department simply do not process documents unless you follow up after their stated turn-around time and then you first have to submit proof that Link Market Services received the documents. And no use lodging a complaint to the LMS complaints email. It is simply ignored.

Calls are frequently cut-off which results in having to listen to a long and particularly irritating message about the evolution of Covid19 by an inept telephone "operate-dor" and consultants, such as Colin Abrahams, insisting on re-reading their inappropriate script that they cannot give financial advice.

Companies such as Arrowhead Properties Pty should reconsider using Link Market Services due to the poor investor service at Link Market Service.