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avril A
1 reviews | Active since Sept 2018
04 Dec 2025, 07:16
The WORST call centre in South Africca
In a world of frustrating call centres, this one is right up there with the worst. Turn around time on queries: minimum 1 week. Usable responses:zero Call centre agants have no power to resolve issues, just fob off customer with stock answers. Impossible to get through to a person empowered to make a decision. Calls disconnected.
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Replies (4)0
Replies (4)
JSE Investor Services (PTY) Ltd's replyOfficial
04 Dec 2025, 13:10Good day Mrs Avril,
We apologise for the poor service experienced. Complaint has been escalated to senior management.
Regards
JSE Investor Services Pty Ltd
We apologise for the poor service experienced. Complaint has been escalated to senior management.
Regards
JSE Investor Services Pty Ltd
JSE Investor Services (PTY) Ltd's reply04 Dec 2025, 13:10
Official
Good day Mrs Avril,
We apologise for the poor service experienced. Complaint has been escalated to senior management.
Regards
JSE Investor Services Pty Ltd
We apologise for the poor service experienced. Complaint has been escalated to senior management.
Regards
JSE Investor Services Pty Ltd
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avril A's updateReviewer Update
15 Dec 2025, 09:40To respond to complaint:5 days
Promised to call with feedback same/next day. Still waiting.
6 days later (ie 11 days after complaint): I call to follow up.
Call Centre: "You need to wait at least 5 working for a response. Today is only 4th working day, so sorry for you".
Also Call Centre: "Tomorrow is a public holiday, so don't expect to hear anything for another 2 days". 9 days and 6 working after they promised an answer.
Can I take back the 1 star I reluctantly put on my rating?
Promised to call with feedback same/next day. Still waiting.
6 days later (ie 11 days after complaint): I call to follow up.
Call Centre: "You need to wait at least 5 working for a response. Today is only 4th working day, so sorry for you".
Also Call Centre: "Tomorrow is a public holiday, so don't expect to hear anything for another 2 days". 9 days and 6 working after they promised an answer.
Can I take back the 1 star I reluctantly put on my rating?
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avril A's update15 Dec 2025, 09:40
Reviewer Update
To respond to complaint:5 days
Promised to call with feedback same/next day. Still waiting.
6 days later (ie 11 days after complaint): I call to follow up.
Call Centre: "You need to wait at least 5 working for a response. Today is only 4th working day, so sorry for you".
Also Call Centre: "Tomorrow is a public holiday, so don't expect to hear anything for another 2 days". 9 days and 6 working after they promised an answer.
Can I take back the 1 star I reluctantly put on my rating?
Promised to call with feedback same/next day. Still waiting.
6 days later (ie 11 days after complaint): I call to follow up.
Call Centre: "You need to wait at least 5 working for a response. Today is only 4th working day, so sorry for you".
Also Call Centre: "Tomorrow is a public holiday, so don't expect to hear anything for another 2 days". 9 days and 6 working after they promised an answer.
Can I take back the 1 star I reluctantly put on my rating?
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avril A's updateReviewer Update
06 Jan 2026, 12:14Finally! After a long-running battle lasting 6 years, I have managed to convince JSE Investor Services that I am a real, legitimate share holder, and I can claim my outstanding dividends and sell my shares. They need to do an analysis of the cost in manhours on dealing with my request - I am sure it is substantially more than the value of my claim. Bureacratic, cumbersome, nonsensical, inefficient, customer-unfriendly.
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avril A's update06 Jan 2026, 12:14
Reviewer Update
Finally! After a long-running battle lasting 6 years, I have managed to convince JSE Investor Services that I am a real, legitimate share holder, and I can claim my outstanding dividends and sell my shares. They need to do an analysis of the cost in manhours on dealing with my request - I am sure it is substantially more than the value of my claim. Bureacratic, cumbersome, nonsensical, inefficient, customer-unfriendly.
JSE Investor Services (PTY) Ltd's replyOfficial
13 Mar 2026, 18:11Dear Avril
kindly call us on *** should you need any assistance,
Regards
JSE Investor Services
kindly call us on *** should you need any assistance,
Regards
JSE Investor Services
JSE Investor Services (PTY) Ltd's reply13 Mar 2026, 18:11
Official
Dear Avril
kindly call us on *** should you need any assistance,
Regards
JSE Investor Services
kindly call us on *** should you need any assistance,
Regards
JSE Investor Services