Poor Services

I have been in communication with jse since August l with regards to selling my late mothers shares, I'm being sent from pillar to post. Now an indemnity was is to be issued by Southern Cross, who hasn't responded to my emails after paying R682 for the issuing of the Indemnity. I sent through the transfare documents with a Dividend advice proving ownership but I was told I need to pay R682 for the indemnity that was after I paid R300 to jse for administration. I am extremely disappointed with the service at jse. I did not have this issue with Computershare. Its even worse that they take forever to reply to emails