Poor customer care/service from a financial services company.

Link Market Services is an investor services company that appears to primarily deal with Old Mutual, Quilter and Nedbank shares. They are not a company that provides advice--they merely handle shareholder queries. In my recent interaction with them they have proved to be spectacularly unhelpful. My wife was provided with some Nedbank shares as a result of the unbundling of Nedbank from Old Mutual. They have been excessively slow in changing postal details and hence the documentation involved did not reach her. While they have claimed to have made some effort to contact my wife we have absolutely no record of any calls that they have made. My wife did not want to sell the allocated shares but due to the postal address error the documents did not reach her. Despite an attempt on our part to communicate with Link Market Services they did not access any of their "old" email addresses (a change in email address was also involved) and hence the instructions were not accepted. The closing comment from the Call Centre was "the sale has been made, the proceeds have been transferred so there is nothing that can be done!" The financial services industry is, in my opinion, a case study of poor customer care and customer service. Link Investor Services has confirmed my opinion!