NM
Natasha M

1 reviews | Active since Jul 2020

15 Jul 2020, 17:02

Pathetic Service with Link Market Services

The worse client service award goes to Link Market Services. They take over two days to respond to general queries. They do not directly address the queries raised and give you the run around to request information which delays the queries. They do not have one person managing a query, they have different inefficient consultants who do not read mails clearly responding to mails that makes no sense at all. When you call the call centre they give you completely different information. If you ask them to call you back to explain a query they respond saying we must call the call centre where you speak to different people. They are terrible. I do not recommend you consider them as a share investor broker.

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Replies (2)
JSE Investor Services (PTY) Ltd
JSE Investor Services (PTY) Ltd's reply20 Jul 2020, 10:00
Official
Dear Shareholder

We are investigating all the correspondence sent from Link staff.

The matter has been handed to a Manager to assist and resolve as soon as possible.

Kind regards

Link Market Services

NM
Natasha M's update30 Jul 2020, 12:22
Reviewer Update
Thank you for resolving the matter.