Pathetic Customer Services

Pathetic Customer Services Received from the Customer Services Division - It has been an ongoing nightmare dealing with the *********** consultants in your call centre. No one seems to take responsibility for anything that they are doing. We have been trying for quite a few months to get this account validated, we have been sending everything via email. This is also where the frustration started. There has been little if any correspondence/feedback from the service centre. If we don't pick up the phone and check any progress we would not have known what is going on. Always the same story, it is with the back office which will respond with the turnaround time, the 10 days go by, no response, then it is back to a phone call again just to hear that the matter will be sent back to the back office staff to respond. Another 10 days go by and maybe, just maybe we were lucky enough to get feedback on email. This has been ongoing.

On 01/09/2025 I finally got a phone call to assist with the selling of shares again to be left disappointed as again we have two departments that don't know what they are doing and again we have no one trying to fix this. I need this to be resolved today - is there no SENIOR manager that can do something or take pride in what they are doing? I am 77 and you surely don't treat your elders with the care and respect that they deserve after being a client for 20 years plus