MTN ZAKHELE UPDATE

I was requested to e-mail updated documentation to the support department for my child. This I did.<br> Subsequently I was not able to log onto the website as I did not receive a pin via sms. On calling the call centre I was assisted by J Williams. He was most helpful. He advised me that two of my submitted documents were incorrect. 1. I accept that I'd completed the Affidavit and did not fill in one line due to my misunderstanding of the document. 2. BUT the forms submitted to me only required me to complete the banking details of the shareholder and to get the bank to stamp the page. This I did. I was now advised that that was insufficient and that I must submit a bank statement with the bank stamp thereon. How did this suddenly become a requirement? <br> <br> I would like to know why the lazy *********** back office staff did not have the decency to e-mail or call me to advise me of the problem. This is unacceptable service and requires urgent attention.<br> <br> Kindly call me to advise why such staff are not taken to task.