Link Market Services - Horrible service given

They don't bother to get back to you regarding your request and take forever to assist. Till today our FICA and change of name request has not been completed by Link Market Services.

See the timeline below, its over 30 business days already.

Documents were hand delivered to Ahmed Patel on the 3 September 2018. Please see proof of delivery attached. Called Linked market services on the 5 September 2018, Aneefah confirmed documents were scanned in on their system. Called in the 11 September, to be told by MPHO that additional documents are required and they notified us via POST (snail mail), we only got the post on the 13 October 2018. Additional documents required were delivered using courier company on the 13/09/2018 after chatting to MPHO. Tracking number ********** 439. This was only because we called to follow up. Called them on the 25 September and the updated was that it’s “in process”. Called them on the 28 September and the status was waiting on head office approval. Just stopped bother to get the consultant’s name cause they always say they cannot assist. Called again on the 13th October and the status was waiting on head office approval and the assistant said she would escalate our request for us.

Every time we call to follow up we get the same story, need head office approval, then we ask can we speak to someone at head office and the consultant says no.

Its just horrible service really.