JSE investor services

If I could give less than 1 star I would. I have never in my life experienced this type of non service. I have not received any payments since about 5 years back. When I called and mentioned this I suddenly got a payment into my bank account the following day. I have had no payment from JSE at all. I wrote and asked them to send all the POP with dates a d reference numbers from bank. Each time I ask for thus they send me 2 sheets if paper and amounts which should have been in my bank account. There have been absolutely no payments when I look on my statements. I wonder who is getting this money and why are they avoiding giving evidence to prove this went into my account. If anyone else has had the same experience I would love to know. We may all have this common problem. Maybe someone can advise if there is an ombudsman in this industry to sort this out