*********** AND NOT TREATING CUSTOMERS FAIRLY

I have never dealt with such level of incompetence up until I submitted my documents to this company on 07 Sept 2020. Opening a share account is a nightmare and I regret dealing with these people every second of it. On the 8 Sept 2020 I get a confirmation email from Yasmine Johnson saying my documentation has been successfully verified and is in order. 27 Sept 2020 I get another email from Pertunia Scotch saying my form is not signed and resend a signed on 28 Sept 2020. On 8 Oct 2020 I receive an email from Ashleigh Bernard apologizing for having advised the documents are in order and say I must submit a signed from, on the same day I attach the my previous correspondence to them and attach the signed from again. Ashleigh Bernard responds says I must ignore previous email, the documents have been received. 12 Oct 2020 I received another email from Pertuina Scotch saying "we are pleased to confirm that the documentation that you have provided is in order and will be processed accordingly. Your share account will be updated within 5 business days." On the 15 Oct 2020 Ashleigh Bernard sends me another email saying "We refer to your recent correspondence and advise that we are in the process of having your share account updated, however, we are unable to have the account updated as the certification provided on your identity document cannot be verified.Kindly forwarded a certified copy of your identity document reflecting that it was certified by a Commissioner of Oaths or at the Police Station."

This is really frustrating and you are not treating customers fairly and I refuse to run around like a headless chicken. Fully assess everything at once for God's sake, check-in with your colleagues if you have to and get your act together.