AM
Angelo M
1 reviews | Active since Apr 2015
23 Apr 2015, 23:46
FICA VERIFICATION
I completed the FICA Verification Form for my Old Mutual Shares to Link Market Services on the 20 th February 2015 and have requested an Electronic Copy of my updated FICA status . I have made numerous phone calls/emails/complaint mail to Link Market Services Contact Centre and I keep getting a different response regarding getting verification of my FICA status. When asked to speak to a Supervisor or Manager my request gets declined. If this is the way Old Mutual treats its Shareholders then its time to sell the Shares.<br> Computershare were excellent when they updated my FICA Status for my Sanlam Shares, the FICA status was updated within a week and all completed electronically.<br> <br>
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Replies (1)JSE Investor Services (PTY) Ltd's replyOfficial
24 Apr 2015, 14:56Hello ASSUMPTION,
Unfortunately it appears that the first bi-annual statement you received was prepared ahead of your FICA documents being processed. An updated bi-annual statement confirming that your FICA documents are all in order was emailed to you on Wednesday 22 April.
All our Managers and Supervisors take escalated calls on a daily basis. We appreciate you bringing your experience to our attention. We will listen to the call and take steps so that this does not happen again.
Should you have any further queries, please do not hesitate to contact Link Market Services directly.
Unfortunately it appears that the first bi-annual statement you received was prepared ahead of your FICA documents being processed. An updated bi-annual statement confirming that your FICA documents are all in order was emailed to you on Wednesday 22 April.
All our Managers and Supervisors take escalated calls on a daily basis. We appreciate you bringing your experience to our attention. We will listen to the call and take steps so that this does not happen again.
Should you have any further queries, please do not hesitate to contact Link Market Services directly.
JSE Investor Services (PTY) Ltd's reply24 Apr 2015, 14:56
Official
Hello ASSUMPTION,
Unfortunately it appears that the first bi-annual statement you received was prepared ahead of your FICA documents being processed. An updated bi-annual statement confirming that your FICA documents are all in order was emailed to you on Wednesday 22 April.
All our Managers and Supervisors take escalated calls on a daily basis. We appreciate you bringing your experience to our attention. We will listen to the call and take steps so that this does not happen again.
Should you have any further queries, please do not hesitate to contact Link Market Services directly.
Unfortunately it appears that the first bi-annual statement you received was prepared ahead of your FICA documents being processed. An updated bi-annual statement confirming that your FICA documents are all in order was emailed to you on Wednesday 22 April.
All our Managers and Supervisors take escalated calls on a daily basis. We appreciate you bringing your experience to our attention. We will listen to the call and take steps so that this does not happen again.
Should you have any further queries, please do not hesitate to contact Link Market Services directly.
