Continuous Appalling Service from LinkMarket re Old Mutual Plc Shares!!!!!

For past year and a half, I have been assisting my mother in her capacity as the Executor of my dads deceased estate, to sell the old Mutual shares held by the estate. The shares were initially administered by Computershare and thereafter by LinkMarket. Computershare made my mom send countless copies of relevant documents which they never actioned so we were pleased to find out that LinkMarket had taken over.

When we initially contacted LinkMarket, they asked for certain certain certified copies of documents however, because the documents were requested in drips and drabs, the final documents were furnished to LinkMarket and we were informed that after over a year of liaising with LinkMarket, the shares could be sold. My mom called LinkMarket to give the sale instruction however, she was told that there is a mistake with relation to the deceased's ID number, which would be corrected the next day. The call centre agent undertook to call my mom back with feedback however, she didnt receive such a call so called and was told that the error was due to the copy of my dad's ID not being clear- i advised that that was the only copy of the ID and that the ID itself was in bad shape and that accordingly, the death certificate should be used to rectify the error. This was two weeks ago and every time i call, i am told that a request is being logged for the error to be rectified, i have called over 5 times and this has not yet been fixed.

The service i have received from LinkMarket is appalling and it is for this reason that i would never buy Old Mutual shares and will advise any other person against doing so!!!! Sies!!!!