Bad Customer Service and Processes

Without going into too much detail, (as it is too much) here are some points when I wanted to dispose of my shares nearly two weeks ago. 1. Due to them having the last 3 digits of my I.D. incorrect (Old Mutual had the right one along with all other Institutions) I was told I must sent a certified copy of I.D. and utility bill. They had all my other details correct however would not accept me just sending uncertified documents. 2. On receipt I was told it would then take 5-7 days still to sell off, I complained that the delay was on their side and they should fast track the sale. 3. When I phoned later and quoted the specific reference number they had given me, I was told they had not kept in on file. 4. No reply received to first email requesting acknowledgement of same. 5. No reply to second email to Janet Bloem instructing I was not prepared to pay the R114 admin fee, due to my time and phone costs. Even though Janet has a phone number at the bottom of her email, was told she does not take phone calls. 6. Requested to speak to supervisors, then call centre managers, non were available. 7. Deadline given to Kemsley to advise status by 10:00am 29/11 not met by Link