Appalling Service and Unresolved Payments

The experience with JSE Investor Services has been nothing short of appalling. After countless phone calls, emails, and a formal complaint, only part of the outstanding dividends were finally paid. Shockingly, it seems there are still unpaid dividends that remain ignored.

The handling of this situation has been a complete disaster. Not only has there been a failure to pay what is rightfully owed, but there has also been a blatant disregard for the frustration and stress caused. No effort has been made to pay the outstanding interest or offer any form of compensation for the incompetence displayed throughout this process.

This is unacceptable behavior from a financial institution that should be upholding trust and reliability. Is this how you treat your clients? Ignoring their rightful claims, dragging them through unnecessary hoops, and then refusing to make things right?

JSE Investor Services needs to immediately address this mess, pay what is owed in full, including interest, and compensate for the unnecessary distress caused. This should be done without delay or further excuses. Clients deserve better, and it’s time for this company to step up and take responsibility.

To anyone considering doing business here – think twice. If this is how they handle something as straightforward as dividends, what can be expected in more complex matters?