Another poor experience

So I sold shares on the 9th May 2022, today I call in, I think the person who answered the call was Jason, he asks how can he assist and while responding he puts me through to the voicemail system, this is extremely disrespectful to clients.

All I needed to know is when is the funds from the shares I sold going to be paid out? as I needed the funds urgently, I don't understand why its taking so long