ED
Eldette D

1 reviews | Active since Mar 2011

16 Feb 2015, 18:30

A company who does not care or respond.

Relates to October 2014, when the first complaint was lodged. Link Market Services are supposed to transfer shares to a beneficiary, this transfer is now multiple years old! Mandy was pretty good then, said these are all the things that need to be done and then that was that.<br> Mandy, the shares actually have to be transferred, that's the end goal! <br> You remembered in January that another form needs to be filled in, only after we complained about lack of service. Surely you are supposed to see this through, or is it our requirement to nag and complain till it's done.<br> I have seen the financial provider try to get hold of you, multiple times - you have not answered once on the progress or lack of progress on this transfer. <br> This kind of non-service seems to be the order of the day in South Africa. The most frustrating thing is that there is nothing we can do - seems nobody actually could care less. It is very clear that this company does not give a hoot about doing this transfer. Kim Saunders - you answered a few emails and then clearly were happy to be out of the situation. Is there anyone at this company who will care about seeing this through?

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Replies (1)
JSE Investor Services (PTY) Ltd
JSE Investor Services (PTY) Ltd's reply18 Feb 2015, 12:22
Official
Hello QAZ,

We apologise again for the frustration in having to chase up on the progress of the transfer. We should have kept you continually updated. This has been addressed with all concerned, not just the two staff members mentioned.

The required documents only arrived from the attorneys in mid February and have now been processed. The transfer will take effect on Thursday 19 February.

Kind regards
Link Market Services