The front desk guy wasn't helpful at all, his behavior was so cold and too much attitude

The front desk guy wasn't helpful at all, his behavior was so cold and too much attitude. The management sucks there i don't even know if there's manager there. I made a booking next they canceled my booking which I paid for and never got my refund back, I didn't get no email or call for being told that my booking is being canceled. They don't take no cash only card payments. They don't take me serious cause I'm black and openly ***. I think that place is ****phobic and ******.