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jacquesvisagieg J

1 reviews | Active since Apr 2017

13 Sept 2023, 11:11

Horrible Quality

Buyer beware!! 1 Star Furniture (pun intended) offers the worst quality furniture you will ever encounter. I bought a couch from them in January 2023, by September 2023 I deeply regret my purchase, yes, just long enough for them to reject any request to return. Had I known within 8 months the cushions on my couch would be falling flat, creating a deep, uncomfortable hole to sit in, 50% of the stitching coming loose, it staining at the slightest spill, I would have saved up a little and bought a couch from a reputable company with decent policies. Save yourself the disappointment, and never buy here.

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Replies (1)
5 Star Furniture
5 Star Furniture's reply15 Sept 2023, 07:54
Official
Good day, Jacques,

I'm sorry to hear about this. please send me an email, I would love to resolve this matter for you. I have no knowledge of this - I looked through emails and didn't find a complaint. I'm the Customer Relations manager at Five Star and this will NEVER happen when I'm aware.

I sincerely apologize - my email is donovan @ 5starfurniture . com