NV
Nicholas V
1 reviews | Active since May 2020
13 May 2020, 17:27
Would like to cancel my debit order
Dear 24/7 Asap team,
After being a happy client of yours for many years, I need to cancel my subscription and debit order. However, I have tried contacting you via your website and e-mail to no response. This is not acceptable, especially nowadays.
I am currently overseas, therefore I cannot phone the hotline number. I can only be reached via e-mail.
Could someone from 24/7 Asap please contact me in regards to cancelling my subscription and debit order?
I would greatly appreciate your assistance in this matter and I am looking forward to your reply.
With kind regards, Nicholas
Helpful (0)
Replies (4)0
Replies (4)
24/7 Asap's replyOfficial
13 May 2020, 18:39Dear Nicholas,
Thank you for reaching out to us.
We note that we are in receipt of your cancellation request sent to our offices dated 11 May 2020. Your services were cancelled on 12 May 2020 and therefore ensuring that you will no longer be billed for the services. A text message was sent to your mobile number confirming the cancellation however we do understand that due to you being overseas, there may have been an issue with it being delivered.
We trust that we have been of assistance to you and that you will find the above to be in order.
Regards
24/7 Asap team
Thank you for reaching out to us.
We note that we are in receipt of your cancellation request sent to our offices dated 11 May 2020. Your services were cancelled on 12 May 2020 and therefore ensuring that you will no longer be billed for the services. A text message was sent to your mobile number confirming the cancellation however we do understand that due to you being overseas, there may have been an issue with it being delivered.
We trust that we have been of assistance to you and that you will find the above to be in order.
Regards
24/7 Asap team
24/7 Asap's reply13 May 2020, 18:39
Official
Dear Nicholas,
Thank you for reaching out to us.
We note that we are in receipt of your cancellation request sent to our offices dated 11 May 2020. Your services were cancelled on 12 May 2020 and therefore ensuring that you will no longer be billed for the services. A text message was sent to your mobile number confirming the cancellation however we do understand that due to you being overseas, there may have been an issue with it being delivered.
We trust that we have been of assistance to you and that you will find the above to be in order.
Regards
24/7 Asap team
Thank you for reaching out to us.
We note that we are in receipt of your cancellation request sent to our offices dated 11 May 2020. Your services were cancelled on 12 May 2020 and therefore ensuring that you will no longer be billed for the services. A text message was sent to your mobile number confirming the cancellation however we do understand that due to you being overseas, there may have been an issue with it being delivered.
We trust that we have been of assistance to you and that you will find the above to be in order.
Regards
24/7 Asap team
NV
Nicholas V's updateReviewer Update
13 May 2020, 19:00Dear 24/7 Asap team,
thank you for your fast response time. As you have stated, I did not receive that sms due to me being overseas.
Nonetheless, I thank you for your speedy assistance in this regard.
Regards,
Nicholas
thank you for your fast response time. As you have stated, I did not receive that sms due to me being overseas.
Nonetheless, I thank you for your speedy assistance in this regard.
Regards,
Nicholas
NV
Nicholas V's update13 May 2020, 19:00
Reviewer Update
Dear 24/7 Asap team,
thank you for your fast response time. As you have stated, I did not receive that sms due to me being overseas.
Nonetheless, I thank you for your speedy assistance in this regard.
Regards,
Nicholas
thank you for your fast response time. As you have stated, I did not receive that sms due to me being overseas.
Nonetheless, I thank you for your speedy assistance in this regard.
Regards,
Nicholas
24/7 Asap's replyOfficial
13 May 2020, 19:38Dear Nicholas,
Thank you for you response,
Yes that is correct, the debit order will no longer be presented to your account. We will most definitely arrange for our customer support team to provide you with a confirmation email however this regrettably can only be done tomorrow during office hours.
Regards
24/7 Asap team
Thank you for you response,
Yes that is correct, the debit order will no longer be presented to your account. We will most definitely arrange for our customer support team to provide you with a confirmation email however this regrettably can only be done tomorrow during office hours.
Regards
24/7 Asap team
24/7 Asap's reply13 May 2020, 19:38
Official
Dear Nicholas,
Thank you for you response,
Yes that is correct, the debit order will no longer be presented to your account. We will most definitely arrange for our customer support team to provide you with a confirmation email however this regrettably can only be done tomorrow during office hours.
Regards
24/7 Asap team
Thank you for you response,
Yes that is correct, the debit order will no longer be presented to your account. We will most definitely arrange for our customer support team to provide you with a confirmation email however this regrettably can only be done tomorrow during office hours.
Regards
24/7 Asap team
NV
Nicholas V's updateReviewer Update
13 May 2020, 19:40Dear 24/7 Asap team,
that is totally understandable and I was not expecting to receive said e-mail today. Thanks again for your fast response time and I am looking forward to the e-mail.
With kind regards,
Nicholas
that is totally understandable and I was not expecting to receive said e-mail today. Thanks again for your fast response time and I am looking forward to the e-mail.
With kind regards,
Nicholas
NV
Nicholas V's update13 May 2020, 19:40
Reviewer Update
Dear 24/7 Asap team,
that is totally understandable and I was not expecting to receive said e-mail today. Thanks again for your fast response time and I am looking forward to the e-mail.
With kind regards,
Nicholas
that is totally understandable and I was not expecting to receive said e-mail today. Thanks again for your fast response time and I am looking forward to the e-mail.
With kind regards,
Nicholas