ND
Nico D
1 reviews | Active since Aug 2025
12 Aug 2025, 21:34
Unhappy customer
24/7 ASAP deducted monthly premiums for more than 10 years, currently R166.00 (10 yr ago R83.00) I do not have any contact details (phone or email) to contact them for assisstance or detail about their services or to inform them that I wish to terminate the subscription and related Debit order. I am now a pensioner and can no longer pay for non excisting services which I have already previously tried to terminate by cancelling the Debit order due to lack of contact details; but amount was just amended and then deducted again. Your assistance with the termination will be much appreciated.
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24/7 Asap's replyOfficial
12 Aug 2025, 21:48 Dear Mr. Dercksen, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced regarding your subscription and premium deductions. Please be assured that we take your concerns very seriously. To assist you promptly, we will arrange for a skilled consultant to contact you directly and provide the necessary support. We regret any difficulty you have had in reaching us previously and appreciate your patience as we work to resolve this issue. and we will gladly reach out accordingly. Thank you for your understanding. Kind regards,
24/7 Asap's reply12 Aug 2025, 21:48
Official
Dear Mr. Dercksen, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced regarding your subscription and premium deductions. Please be assured that we take your concerns very seriously. To assist you promptly, we will arrange for a skilled consultant to contact you directly and provide the necessary support. We regret any difficulty you have had in reaching us previously and appreciate your patience as we work to resolve this issue. and we will gladly reach out accordingly. Thank you for your understanding. Kind regards,