IS
Inoba S

1 reviews | Active since Aug 2019

18 Sept 2020, 08:10

Ridiculous service and ****

Hi

My mom has been trying to cancel this subscription and even tried stop orders as there is no way of contacting the company. Why are the business' details top secret?

Please issue a reply to the cancellation process.

Thank you.

0
Replies (3)
24/7 Asap
24/7 Asap's reply18 Sept 2020, 08:54
Official
Dear Inoba

Thank you for reaching out to us.

We are terribly sorry to hear of your difficulty in reaching us. Our contact details are available on our website https://helpme247.co.za/ and where members are encouraged to either call us or send us an email should they require assistance.

Kindly provide us with your mom's contact details so that we can have our customer support team contact her urgently regarding the matter.

Regards
24/7 Asap team
24/7 Asap
24/7 Asap's reply21 Sept 2020, 08:40
Official
Dear Inoba
 
Hope you had a great weekend! 

We want to follow up on your query and was hoping you might be able to send us the requested details? You can also email our customer support team at *** with the contact details for your mom so that we can gladly assist you guys with your request.

Regards
24/7 Asap team
24/7 Asap
24/7 Asap's reply23 Sept 2020, 09:41
Official
Dear Inoba

Kindly note that we have attempted to contact you on the details listed herein on your profile; regrettably your mobile number goes onto voicemail. We have also sent you a text message and an email informing you of our attempts in contacting you.

Kindly respond to our text message or email with the contact details for the policyholder or yourself in order for us to assist you.

Regards
24/7 Asap team