MM
Mohammed M
1 reviews | Active since Aug 2019
24 Dec 2020, 10:46
Blatant disregard of arrangement 24/7 ASAP.
NO AUTHORITY TO DEBIT MY ACCOUNT BEFORE DUE DATE!!! ARRANGEMENT IS 30TH OR 31ST. I AM NOT WORKING!!! AND HAVE OTHER COMMITTMENTS!!!
Helpful (0)
Replies (4)0
Replies (4)
24/7 Asap's replyOfficial
04 Jan 2021, 09:57Dear Mohammed
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for further assistance and they will be in contact with you shortly to discuss the matter further.
Regards
24/7 Asap team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for further assistance and they will be in contact with you shortly to discuss the matter further.
Regards
24/7 Asap team
24/7 Asap's reply04 Jan 2021, 09:57
Official
Dear Mohammed
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for further assistance and they will be in contact with you shortly to discuss the matter further.
Regards
24/7 Asap team
Thank you for reaching out to us.
Your query has been forwarded to our customer support team for further assistance and they will be in contact with you shortly to discuss the matter further.
Regards
24/7 Asap team
24/7 Asap's replyOfficial
04 Jan 2021, 12:51Dear Mohammed
Thank you for your response and confirmation of us contacting you.
Regrettably no further compensation can be provided. We note that the service is on a month to month basis and therefore you are at liberty to opt for an alternate service provider should you feel that we do not meet the level of service that you require.
Regards
24/7 Asap team
Thank you for your response and confirmation of us contacting you.
Regrettably no further compensation can be provided. We note that the service is on a month to month basis and therefore you are at liberty to opt for an alternate service provider should you feel that we do not meet the level of service that you require.
Regards
24/7 Asap team
24/7 Asap's reply04 Jan 2021, 12:51
Official
Dear Mohammed
Thank you for your response and confirmation of us contacting you.
Regrettably no further compensation can be provided. We note that the service is on a month to month basis and therefore you are at liberty to opt for an alternate service provider should you feel that we do not meet the level of service that you require.
Regards
24/7 Asap team
Thank you for your response and confirmation of us contacting you.
Regrettably no further compensation can be provided. We note that the service is on a month to month basis and therefore you are at liberty to opt for an alternate service provider should you feel that we do not meet the level of service that you require.
Regards
24/7 Asap team
MM
Mohammed M's updateReviewer Update
04 Jan 2021, 14:39That response smacks of blatant arrogance!!!! I have been LOYAL to you guy's despite poor SERVICE in the recent past!!! This is no way to treat a CUSTOMER!!!
MM
Mohammed M's update04 Jan 2021, 14:39
Reviewer Update
That response smacks of blatant arrogance!!!! I have been LOYAL to you guy's despite poor SERVICE in the recent past!!! This is no way to treat a CUSTOMER!!!
24/7 Asap's replyOfficial
04 Jan 2021, 15:27Dear Mohammed
We are sad to hear that you feel this way as it is certainly not our intention; we embrace the principles of TCF. As you are aware, we have previously written off payments that were missed and we have also as a gesture of goodwill app**** a discount to your monthly subscription. The discount is still currently app**** to your subscription wherein you enjoy cover at a reduced rate.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
24/7 Asap team
We are sad to hear that you feel this way as it is certainly not our intention; we embrace the principles of TCF. As you are aware, we have previously written off payments that were missed and we have also as a gesture of goodwill app**** a discount to your monthly subscription. The discount is still currently app**** to your subscription wherein you enjoy cover at a reduced rate.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
24/7 Asap team
24/7 Asap's reply04 Jan 2021, 15:27
Official
Dear Mohammed
We are sad to hear that you feel this way as it is certainly not our intention; we embrace the principles of TCF. As you are aware, we have previously written off payments that were missed and we have also as a gesture of goodwill app**** a discount to your monthly subscription. The discount is still currently app**** to your subscription wherein you enjoy cover at a reduced rate.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
24/7 Asap team
We are sad to hear that you feel this way as it is certainly not our intention; we embrace the principles of TCF. As you are aware, we have previously written off payments that were missed and we have also as a gesture of goodwill app**** a discount to your monthly subscription. The discount is still currently app**** to your subscription wherein you enjoy cover at a reduced rate.
We regret that our response is not favourable however we trust that you will find the above to be in order.
Regards
24/7 Asap team