KB
KATHIJA B
1 reviews | Active since Jun 2013
28 Nov 2018, 20:23
ASAP 24/7 ********* and unprofessional business
Hi. For over a year this company has been ********ly debiting my bank account. I have tried numerous times to contact the 086 number and all the consultant want to sell u is more policies. I was given email addresses that I received no response from. This month was the worst as I am in a bit of a financial crisis and they have double debited my bank account and the worst thing is icannot even reverse the fees because they capped it on naedo which means you unable to do a reversal. I have taken this to the consumer council and the oubudsman. Pls can someone advise me as to resolve this issue.
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Replies (2)
24/7 Asap's replyOfficial
29 Nov 2018, 09:33Dear Kathija
Thank you for reaching out to us.
Your query has been forwarded to our client services team whom will be in contact with you shortly to discuss the matter further.
Regards
24/7ASAP team
Thank you for reaching out to us.
Your query has been forwarded to our client services team whom will be in contact with you shortly to discuss the matter further.
Regards
24/7ASAP team
24/7 Asap's reply29 Nov 2018, 09:33
Official
Dear Kathija
Thank you for reaching out to us.
Your query has been forwarded to our client services team whom will be in contact with you shortly to discuss the matter further.
Regards
24/7ASAP team
Thank you for reaching out to us.
Your query has been forwarded to our client services team whom will be in contact with you shortly to discuss the matter further.
Regards
24/7ASAP team
24/7 Asap's replyOfficial
03 Dec 2018, 14:08Dear Kathija,
Thank you for allowing us the opportunity to respond on the matter.
We have reviewed the sales call recording and can confirm that acceptance was received from yourself. We have attempted to have the call recording played to you however to no avail. We have since cancelled your 24/7ASAP membership and as such, there will be no further debit orders presented to your bank account.
We apologize for any inconvenience that may have been caused in this regard.
Regards
24/7ASAP team
Thank you for allowing us the opportunity to respond on the matter.
We have reviewed the sales call recording and can confirm that acceptance was received from yourself. We have attempted to have the call recording played to you however to no avail. We have since cancelled your 24/7ASAP membership and as such, there will be no further debit orders presented to your bank account.
We apologize for any inconvenience that may have been caused in this regard.
Regards
24/7ASAP team
24/7 Asap's reply03 Dec 2018, 14:08
Official
Dear Kathija,
Thank you for allowing us the opportunity to respond on the matter.
We have reviewed the sales call recording and can confirm that acceptance was received from yourself. We have attempted to have the call recording played to you however to no avail. We have since cancelled your 24/7ASAP membership and as such, there will be no further debit orders presented to your bank account.
We apologize for any inconvenience that may have been caused in this regard.
Regards
24/7ASAP team
Thank you for allowing us the opportunity to respond on the matter.
We have reviewed the sales call recording and can confirm that acceptance was received from yourself. We have attempted to have the call recording played to you however to no avail. We have since cancelled your 24/7ASAP membership and as such, there will be no further debit orders presented to your bank account.
We apologize for any inconvenience that may have been caused in this regard.
Regards
24/7ASAP team