AV
Anzelle V
1 reviews | Active since Apr 2021
02 Mar 2026, 20:54
ASAP 24/7 sold to elderly person who has no idea who they are or how to contact them
My elderly mother on sassa pension was signed up somehow, she has alzeimemers and minimal income. She has a debit order that needs to be stopped now. How was this signed up even?
Helpful (0)
Replies (3)0
Replies (3)
24/7 Asap's replyOfficial
02 Mar 2026, 21:08Dear Anzelle,
Thank you for taking the time to share this with us. We are truly sorry to hear about your mother’s health condition. Please know that we take your concerns very seriously.
The wellbeing of vulnerable customers, especially elderly clients, is extremely important to us. We will prioritise reviewing the debit order and guide you through the next steps to ensure this is resolved as quickly and smoothly as possible.
We are committed to handling this matter with urgency, care, and sensitivity, and will support you every step of the way.
Kind regards,
CX Team
ASAP 24/7
CX Team
ASAP 24/7
24/7 Asap's reply02 Mar 2026, 21:08
Official
Dear Anzelle,
Thank you for taking the time to share this with us. We are truly sorry to hear about your mother’s health condition. Please know that we take your concerns very seriously.
The wellbeing of vulnerable customers, especially elderly clients, is extremely important to us. We will prioritise reviewing the debit order and guide you through the next steps to ensure this is resolved as quickly and smoothly as possible.
We are committed to handling this matter with urgency, care, and sensitivity, and will support you every step of the way.
Kind regards,
CX Team
ASAP 24/7
CX Team
ASAP 24/7
AV
Anzelle V's updateReviewer Update
04 Mar 2026, 06:53I have not received any calls from ASAP 24/7 to assist with cancellation.
AV
Anzelle V's update04 Mar 2026, 06:53
Reviewer Update
I have not received any calls from ASAP 24/7 to assist with cancellation.
24/7 Asap's replyOfficial
09 Apr 2026, 16:50Dear Anzelle,
Thank you for taking the time to share this with us. Please note that your policy was cancelled as of the 01/04/2026 and communication was sent to you via sms.
I have resent the communication to you and you should receive it shortly.
We are committed to handling this matter with urgency, care, and sensitivity, and will support you every step of the way.
Thank you for taking the time to share this with us. Please note that your policy was cancelled as of the 01/04/2026 and communication was sent to you via sms.
I have resent the communication to you and you should receive it shortly.
We are committed to handling this matter with urgency, care, and sensitivity, and will support you every step of the way.
Kind regards,
CX Team
ASAP 24/7
CX Team
ASAP 24/7
24/7 Asap's reply09 Apr 2026, 16:50
Official
Dear Anzelle,
Thank you for taking the time to share this with us. Please note that your policy was cancelled as of the 01/04/2026 and communication was sent to you via sms.
I have resent the communication to you and you should receive it shortly.
We are committed to handling this matter with urgency, care, and sensitivity, and will support you every step of the way.
Thank you for taking the time to share this with us. Please note that your policy was cancelled as of the 01/04/2026 and communication was sent to you via sms.
I have resent the communication to you and you should receive it shortly.
We are committed to handling this matter with urgency, care, and sensitivity, and will support you every step of the way.
Kind regards,
CX Team
ASAP 24/7
CX Team
ASAP 24/7