M
Mariane
1 reviews | Active since Aug 2025
02 Sept 2025, 11:09
24/7 service cancellation
I have paying your subscription for years now and the debit goes off successfully every month. Friday when I needed your assistance, the number does not exist. Please contact me to cancel this service A.S.A.P.!
Why can't anyone find contact details for your company????
Helpful (0)
Replies (9)0
Replies (9)
24/7 Asap's replyOfficial
02 Sept 2025, 11:22Dear Mariane,
We hear your concern and understand your frustration.Please rest assured that we will contact you directly to assist with the cancellation of your service as requested. We regret the difficulty you’ve had in trying to get in touch, and we’ll ensure this is addressed as a priority so no further inconvenience is caused.If there’s a preferred time or alternative contact number we should use to reach you, kindly let us know so that we can resolve this matter quickly.
Thank you for your understanding.
Kind regards,
24/7 Team
We hear your concern and understand your frustration.Please rest assured that we will contact you directly to assist with the cancellation of your service as requested. We regret the difficulty you’ve had in trying to get in touch, and we’ll ensure this is addressed as a priority so no further inconvenience is caused.If there’s a preferred time or alternative contact number we should use to reach you, kindly let us know so that we can resolve this matter quickly.
Thank you for your understanding.
Kind regards,
24/7 Team
24/7 Asap's reply02 Sept 2025, 11:22
Official
Dear Mariane,
We hear your concern and understand your frustration.Please rest assured that we will contact you directly to assist with the cancellation of your service as requested. We regret the difficulty you’ve had in trying to get in touch, and we’ll ensure this is addressed as a priority so no further inconvenience is caused.If there’s a preferred time or alternative contact number we should use to reach you, kindly let us know so that we can resolve this matter quickly.
Thank you for your understanding.
Kind regards,
24/7 Team
We hear your concern and understand your frustration.Please rest assured that we will contact you directly to assist with the cancellation of your service as requested. We regret the difficulty you’ve had in trying to get in touch, and we’ll ensure this is addressed as a priority so no further inconvenience is caused.If there’s a preferred time or alternative contact number we should use to reach you, kindly let us know so that we can resolve this matter quickly.
Thank you for your understanding.
Kind regards,
24/7 Team
24/7 Asap's replyOfficial
02 Sept 2025, 12:32Dear Mariane,
We have contacted you directly and assisted with your cancellation request. Thank you for your time and for allowing us the opportunity to resolve your query. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
24/7 Team
We have contacted you directly and assisted with your cancellation request. Thank you for your time and for allowing us the opportunity to resolve your query. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
24/7 Team
24/7 Asap's reply02 Sept 2025, 12:32
Official
Dear Mariane,
We have contacted you directly and assisted with your cancellation request. Thank you for your time and for allowing us the opportunity to resolve your query. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
24/7 Team
We have contacted you directly and assisted with your cancellation request. Thank you for your time and for allowing us the opportunity to resolve your query. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
24/7 Team
M
Mariane's updateReviewer Update
03 Sept 2025, 09:38I will give you 5 stars for your speedy response and helping out with this query!
But I don't know how to change the original review...
But I don't know how to change the original review...
M
Mariane's update03 Sept 2025, 09:38
Reviewer Update
I will give you 5 stars for your speedy response and helping out with this query!
But I don't know how to change the original review...
But I don't know how to change the original review...
24/7 Asap's replyOfficial
12 Sept 2025, 06:54Hi Mariane,Thank you so much for the kind words – we really appreciate your feedback and support! ⭐No worries regarding the review, we’ll gladly assist you with updating it. Please let us know if you’d like us to guide you through the steps, or we can share a direct link to make it easier.Always happy to help.Kind regards,
24/7 Asap's reply12 Sept 2025, 06:54
Official
Hi Mariane,Thank you so much for the kind words – we really appreciate your feedback and support! ⭐No worries regarding the review, we’ll gladly assist you with updating it. Please let us know if you’d like us to guide you through the steps, or we can share a direct link to make it easier.Always happy to help.Kind regards,
M
Mariane's updateReviewer Update
05 Nov 2025, 15:11How STRANGE that you publicly admitted my services were cancelled but yet you have deducted R245 from my account on the 20th of October 2025!!!!!!!!!
PLEASE explain that to me and while you busy with that - pay the money back into my account NOW!!
PLEASE explain that to me and while you busy with that - pay the money back into my account NOW!!
M
Mariane's update05 Nov 2025, 15:11
Reviewer Update
How STRANGE that you publicly admitted my services were cancelled but yet you have deducted R245 from my account on the 20th of October 2025!!!!!!!!!
PLEASE explain that to me and while you busy with that - pay the money back into my account NOW!!
PLEASE explain that to me and while you busy with that - pay the money back into my account NOW!!
M
Mariane's updateReviewer Update
05 Nov 2025, 15:12Apologies - 22nd of October 2025
M
Mariane's update05 Nov 2025, 15:12
Reviewer Update
Apologies - 22nd of October 2025
24/7 Asap's replyOfficial
05 Nov 2025, 15:18Dear Mariane,
Thank you for bringing this to our attention. We're truly sorry to hear about your frustration. We understand your concern, and a representative will be in contact with you shortly to assist with your query and verify the details related to the debit orders. We're here to help and will do our best to resolve this matter promptly.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
24/7 Team
Thank you for bringing this to our attention. We're truly sorry to hear about your frustration. We understand your concern, and a representative will be in contact with you shortly to assist with your query and verify the details related to the debit orders. We're here to help and will do our best to resolve this matter promptly.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
24/7 Team
24/7 Asap's reply05 Nov 2025, 15:18
Official
Dear Mariane,
Thank you for bringing this to our attention. We're truly sorry to hear about your frustration. We understand your concern, and a representative will be in contact with you shortly to assist with your query and verify the details related to the debit orders. We're here to help and will do our best to resolve this matter promptly.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
24/7 Team
Thank you for bringing this to our attention. We're truly sorry to hear about your frustration. We understand your concern, and a representative will be in contact with you shortly to assist with your query and verify the details related to the debit orders. We're here to help and will do our best to resolve this matter promptly.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
24/7 Team
M
Mariane's updateReviewer Update
05 Nov 2025, 16:59AND September 2025 it was ALSO deducted???????!!!!!!
M
Mariane's update05 Nov 2025, 16:59
Reviewer Update
AND September 2025 it was ALSO deducted???????!!!!!!
24/7 Asap's replyOfficial
11 Nov 2025, 11:19Dear Mariane,
Thank you for bringing this to our attention. We’re truly sorry to hear about your frustration. After reviewing your policy, I can confirm that your concern has already been escalated to the relevant department, who are actively working on your request.Please be assured that we’re here to help and will do our best to resolve this matter as quickly as possible.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
24/7 Team
Thank you for bringing this to our attention. We’re truly sorry to hear about your frustration. After reviewing your policy, I can confirm that your concern has already been escalated to the relevant department, who are actively working on your request.Please be assured that we’re here to help and will do our best to resolve this matter as quickly as possible.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
24/7 Team
24/7 Asap's reply11 Nov 2025, 11:19
Official
Dear Mariane,
Thank you for bringing this to our attention. We’re truly sorry to hear about your frustration. After reviewing your policy, I can confirm that your concern has already been escalated to the relevant department, who are actively working on your request.Please be assured that we’re here to help and will do our best to resolve this matter as quickly as possible.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
24/7 Team
Thank you for bringing this to our attention. We’re truly sorry to hear about your frustration. After reviewing your policy, I can confirm that your concern has already been escalated to the relevant department, who are actively working on your request.Please be assured that we’re here to help and will do our best to resolve this matter as quickly as possible.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
24/7 Team