24/7 is committing *****
I share the same frustration as others. My spouse declined and cancelled our policy as I was retrenched and we cannot affors this any longer. She has to either phone the bank or go into the branch EVERY MONTH to go and reverse this payment. If we cannot get hold of this company which has to comply with the NCR demands then maybe we should report them to the financial ombutsman. This is also reflecting badly on our credit ratings. If they dont get their money they just up the amount every single month, so in fact they are charging you for a product that you have cancelled and they then go and de***** you of your money by debiting your account for an incorrect amount! THAT TO ME IS *****
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Replies (3)
24/7 Asap's replyOfficial
30 Sept 2019, 08:19Dear Suzette
Thank you for reaching out to us.
You query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
24/7Asap team
Thank you for reaching out to us.
You query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
24/7Asap team
24/7 Asap's reply30 Sept 2019, 08:19
Official
Dear Suzette
Thank you for reaching out to us.
You query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
24/7Asap team
Thank you for reaching out to us.
You query has been forwarded to our customer support team for urgent attention on the matter and they will be in contact with you shortly to discuss the matter further.
Regards
24/7Asap team
24/7 Asap's replyOfficial
01 Oct 2019, 12:27Dear Suzette,
Thank you for discussing your query with us.
As discussed by phone, we have not received any prior correspondence from the policyholder and premium payer which is your partner requesting cancellation. We attempted to assist her with the query yesterday however she had no knowledge on the writings of this post. We are however glad to confirm that the service has since been cancelled and a text message will be sent to the policyholder confirming same.
We trust that you find the above to be in order and we thank you for allowing us the opportunity to respond on the matter.
Regards
24/7Asap team
Thank you for discussing your query with us.
As discussed by phone, we have not received any prior correspondence from the policyholder and premium payer which is your partner requesting cancellation. We attempted to assist her with the query yesterday however she had no knowledge on the writings of this post. We are however glad to confirm that the service has since been cancelled and a text message will be sent to the policyholder confirming same.
We trust that you find the above to be in order and we thank you for allowing us the opportunity to respond on the matter.
Regards
24/7Asap team
24/7 Asap's reply01 Oct 2019, 12:27
Official
Dear Suzette,
Thank you for discussing your query with us.
As discussed by phone, we have not received any prior correspondence from the policyholder and premium payer which is your partner requesting cancellation. We attempted to assist her with the query yesterday however she had no knowledge on the writings of this post. We are however glad to confirm that the service has since been cancelled and a text message will be sent to the policyholder confirming same.
We trust that you find the above to be in order and we thank you for allowing us the opportunity to respond on the matter.
Regards
24/7Asap team
Thank you for discussing your query with us.
As discussed by phone, we have not received any prior correspondence from the policyholder and premium payer which is your partner requesting cancellation. We attempted to assist her with the query yesterday however she had no knowledge on the writings of this post. We are however glad to confirm that the service has since been cancelled and a text message will be sent to the policyholder confirming same.
We trust that you find the above to be in order and we thank you for allowing us the opportunity to respond on the matter.
Regards
24/7Asap team
's updateReviewer Update
01 Oct 2019, 12:27Thank you for replying and hopefully we can successfully cancel this policy.
's update01 Oct 2019, 12:27
Reviewer Update
Thank you for replying and hopefully we can successfully cancel this policy.