1 reviews | Active since May 2017
24/7 Asap unauthorized debits
In 2016 this company contacted me advertising a panic button linked to your cell phone. They said they would send an sms that would activate the service once signed up, this never happened. They started debiting my account without my service being activated and I tried to contact them on the number they called me from but the number does not take incoming calls. I've tried reversing the debit orders but they keep changing the reference and amounts. They had the cheek to contact me advising me that they have upgraded my service and I told them that I have no service or contact details since 2016 but yet they keep taking my money. They advised me that they would sort it out and send all documentation through to my email regarding contract and contact details, up till date no contract received. In April a female representative from 24/ 7 Asap contacted me with "good news" that they have now reduced my premium from R175 to R140 p/m. I requested that they cancel my non existing service as I have not received any contract and don't have any contact details. She advised me that her manager would send all documentation with contact details and contracts, still waiting. This company is a **** and I would highly recommend that no one takes their calls or test their so called panic system or any other service they offer you. I will be going to the ombutsman to report and sue the organisation for moneys taken over the years.
Dear Alistair, Thank you for reaching out to us. We are currently investigating your query and will be in contact with you shortly. Regards, 24/7ASAP team.
Dear Alistair, Thank you for reaching out to us. We are currently investigating your query and will be in contact with you shortly. Regards, 24/7ASAP team.
Dear Alistair, Thank you for your message. We sincerely apologize for not having you kept updated on the progress of your query. Rest assured, we will be in contact with you today with feedback on the matter. Regards, 247/ASAP team.
Dear Alistair, Thank you for your message. We sincerely apologize for not having you kept updated on the progress of your query. Rest assured, we will be in contact with you today with feedback on the matter. Regards, 247/ASAP team.
Dear Alistair, Thank you for taking the time in discussing your query with us as well as allowing us the opportunity to conduct our investigation on the matter. As we have discussed, the information required in order to allow you to access the service had been provided to you via text message at the point of application, this is confirmed as per the sales call record that we have also played to you. We have also confirmed that a "test panic alert" had been conducted successfully from your mobile number which was registered to use the service. We confirm that your service has since been cancelled and we hope that our products will interest you again in future. Regards, 24/7ASAP team.
Dear Alistair, Thank you for taking the time in discussing your query with us as well as allowing us the opportunity to conduct our investigation on the matter. As we have discussed, the information required in order to allow you to access the service had been provided to you via text message at the point of application, this is confirmed as per the sales call record that we have also played to you. We have also confirmed that a "test panic alert" had been conducted successfully from your mobile number which was registered to use the service. We confirm that your service has since been cancelled and we hope that our products will interest you again in future. Regards, 24/7ASAP team.
Dear Alistair, Thank you for your response. We sincerely apologize for the prior response provided by us as we understand this was partially not in line with the resolution provided, this was due to an internal miscommunication. We note that we have since attempted to contact you on few occasions in order to have the related calls played however to no avail. An email has been sent to you communicating the aforesaid and which includes our client services team's contact number. You may contact us at your convenience should you wish to listen to the call recordings. Once more Alistair, kindly accept our humble apologies for any inconvenience that may have been caused in this regard. Regards, 24/7ASAP team.
Dear Alistair, Thank you for your response. We sincerely apologize for the prior response provided by us as we understand this was partially not in line with the resolution provided, this was due to an internal miscommunication. We note that we have since attempted to contact you on few occasions in order to have the related calls played however to no avail. An email has been sent to you communicating the aforesaid and which includes our client services team's contact number. You may contact us at your convenience should you wish to listen to the call recordings. Once more Alistair, kindly accept our humble apologies for any inconvenience that may have been caused in this regard. Regards, 24/7ASAP team.