LM
Lerato M
1 reviews | Active since Feb 2021
16 Feb 2021, 12:33
WITHDRAWAL NIGHTMARE!
I have been trying to withdraw my money for almost a year now. At first it was that my bank refused to verify my account. I got a new account and managed to link everything. I requested a withdrawal on the 27th of january 2021 and was told it would take 5-10 working days to receive my money. it is now the 16th of february 2021 and i still have not received it! I have been calling and emailing and chatting online with the so called "svens" and I haven't been given any real information other than "if it doesn't reflect by x day I will contact old mutual"
This is absolute nonsense!
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Replies (3)0
Replies (3)
22seven's replyOfficial
16 Feb 2021, 12:50Hi Lerato. We notice you got in touch with us multiple times last year asking how to change your banking details, but you only changed them and submitted your withdrawal last month. We're in touch with Old Mutual about the unusual delay on your withdrawal and will provide you with feedback soonest.
22seven's reply16 Feb 2021, 12:50
Official
Hi Lerato. We notice you got in touch with us multiple times last year asking how to change your banking details, but you only changed them and submitted your withdrawal last month. We're in touch with Old Mutual about the unusual delay on your withdrawal and will provide you with feedback soonest.
LM
Lerato M's updateReviewer Update
16 Feb 2021, 13:08I contacted you about how to change my banking details because both your app and website kept rejecting every account i tried (all in my name). I had to open an entirely new account with a different bank just so that i could make the withdrawal. I desperately need my money back
LM
Lerato M's update16 Feb 2021, 13:08
Reviewer Update
I contacted you about how to change my banking details because both your app and website kept rejecting every account i tried (all in my name). I had to open an entirely new account with a different bank just so that i could make the withdrawal. I desperately need my money back
22seven's replyOfficial
16 Feb 2021, 13:18Hi Lerato. We need you to provide a personal (not a business) account in your own name with the correct banking details. Your bank unfortunately kept rejecting the details supp**** to us. Regardless, we're in contact with Old Mutual about your withdrawal and will be sure to keep you posted :)
22seven's reply16 Feb 2021, 13:18
Official
Hi Lerato. We need you to provide a personal (not a business) account in your own name with the correct banking details. Your bank unfortunately kept rejecting the details supp**** to us. Regardless, we're in contact with Old Mutual about your withdrawal and will be sure to keep you posted :)