TM
Thuli M
1 reviews | Active since Nov 2018
04 Jan 2019, 11:33
Old Mutual Stole My Investment Money
My money from my investment account was cleared. On inquiry, I was told that old mutual nver received the funds to begin with. I call my bank and they can confirm that Old Mutual !Successfully! debited my account. The investment account was opened through 22seven and I would like my money back with interest!
Helpful (0)
Replies (2)0
Replies (2)
22seven's replyOfficial
04 Jan 2019, 14:10Hi Eppy
We received your review of 4 January 2019.
We are sorry to hear about your service experience. We are investigating the matter and will contact you to resolve.
Kind regard
Coleen Aanhuizen
Complaints Management
We received your review of 4 January 2019.
We are sorry to hear about your service experience. We are investigating the matter and will contact you to resolve.
Kind regard
Coleen Aanhuizen
Complaints Management
22seven's reply04 Jan 2019, 14:10
Official
Hi Eppy
We received your review of 4 January 2019.
We are sorry to hear about your service experience. We are investigating the matter and will contact you to resolve.
Kind regard
Coleen Aanhuizen
Complaints Management
We received your review of 4 January 2019.
We are sorry to hear about your service experience. We are investigating the matter and will contact you to resolve.
Kind regard
Coleen Aanhuizen
Complaints Management
22seven's replyOfficial
07 Jan 2019, 09:00Hi Eppy,
Thanks again for bringing this to our attention!
Just to close the loop: as mentioned in our last email to you, Old Mutual had a look into this and let us know that they did indeed erroneously remove the funds from your investment. It appeared that the debit order wasn't successful, but upon closer inspection they realised this wasn't the case. They've reinstated the funds on your investment, which should reflect within the next business day or two.
Apologies again for the trouble. Please give us a shout if you run into any other issues :)
- The Svens
Thanks again for bringing this to our attention!
Just to close the loop: as mentioned in our last email to you, Old Mutual had a look into this and let us know that they did indeed erroneously remove the funds from your investment. It appeared that the debit order wasn't successful, but upon closer inspection they realised this wasn't the case. They've reinstated the funds on your investment, which should reflect within the next business day or two.
Apologies again for the trouble. Please give us a shout if you run into any other issues :)
- The Svens
22seven's reply07 Jan 2019, 09:00
Official
Hi Eppy,
Thanks again for bringing this to our attention!
Just to close the loop: as mentioned in our last email to you, Old Mutual had a look into this and let us know that they did indeed erroneously remove the funds from your investment. It appeared that the debit order wasn't successful, but upon closer inspection they realised this wasn't the case. They've reinstated the funds on your investment, which should reflect within the next business day or two.
Apologies again for the trouble. Please give us a shout if you run into any other issues :)
- The Svens
Thanks again for bringing this to our attention!
Just to close the loop: as mentioned in our last email to you, Old Mutual had a look into this and let us know that they did indeed erroneously remove the funds from your investment. It appeared that the debit order wasn't successful, but upon closer inspection they realised this wasn't the case. They've reinstated the funds on your investment, which should reflect within the next business day or two.
Apologies again for the trouble. Please give us a shout if you run into any other issues :)
- The Svens