1 reviews | Active since Dec 2017
No reponse from 22seven to simple password reset query
I have been struggling for weeks with login issues. I forgot my password and the password change function is not working. An agent assured me that he/she could reset my password - I must just answer some security questions, which I duly did. This was weeks ago. I have been following up but have received no response. If you are lucky enough to receive the reset password link and click on it, it simply takes you back to the page asking if you would like to reset your password and sends the reset link again, in an endless circle where you never actually get to reset your password. In the meantime, 22seven still accesses my bank accounts - but I cannot log in. Extremely disappointed and taken aback with the poor service as this app used to be excellent and well supported. I hope someone can help me resolve a simple password reset issue so I do not have to stop using 22seven.
So sorry about that.
Are you perhaps trying to reset your password on Android? If so, please request a new password reset link. When you receive the email from us, copy and paste it into your mobile browser instead of tapping on it. This will take you to our website where you'll be able to choose a new password. Our devs are currently in the process of working on a fix for tapping on the link on Android, but this should get you sorted in the meantime.
About your support ticket: hmmm, we've taken a look and can't seem to find any unsolved tickets open under your name. We'd like to investigate what happened to it though, so please feel free to pop us a new email via *** from the same email address so we can take a look.
- The 22seven team
So sorry about that.
Are you perhaps trying to reset your password on Android? If so, please request a new password reset link. When you receive the email from us, copy and paste it into your mobile browser instead of tapping on it. This will take you to our website where you'll be able to choose a new password. Our devs are currently in the process of working on a fix for tapping on the link on Android, but this should get you sorted in the meantime.
About your support ticket: hmmm, we've taken a look and can't seem to find any unsolved tickets open under your name. We'd like to investigate what happened to it though, so please feel free to pop us a new email via *** from the same email address so we can take a look.
- The 22seven team