1 reviews | Active since Mar 2009
Duplicate transactions for 3 years
22Seven is a wonderful product offered by Old Mutual but there is an ongoing problem of duplicate transactions being logged on Nedbank accounts that they appear uninterested or unable to rectify. This of course messes up all reporting on an otherwise great service. I wish management would get it fixed.
Hi Peter,
We're very disappointed to hear that this issue has arisen yet again.
As mentioned in our email sent through to you a short while ago, these transactions are being sent through to our data partners directly by Nedbank. It seems the fix Nedbank is applying to the issue is only working for a few months at a time, following which something on their end is breaking once again.
Even though we have no formal relationship with Nedbank, we'd certainly love to get this sorted for you once and for all, so we're attempting to reach out to Nedbank directly in order to have them re-look the issue and hopefully fix the underlying cause of this problem once and for all.
We'll be sure to keep you posted on progress via email moving forward.
All the best,
Hi Peter,
We're very disappointed to hear that this issue has arisen yet again.
As mentioned in our email sent through to you a short while ago, these transactions are being sent through to our data partners directly by Nedbank. It seems the fix Nedbank is applying to the issue is only working for a few months at a time, following which something on their end is breaking once again.
Even though we have no formal relationship with Nedbank, we'd certainly love to get this sorted for you once and for all, so we're attempting to reach out to Nedbank directly in order to have them re-look the issue and hopefully fix the underlying cause of this problem once and for all.
We'll be sure to keep you posted on progress via email moving forward.
All the best,