1 reviews | Active since May 2020
22Seven Communication is highly disappointing. When queries are difficult they disregard your emails.
I logged a query for nit being able to update my account. This was 7 September. Danielle 'Sven' Diamouangana responded and advised they r working on it. I followed up on 8th but to date I have received no response. My emails seem to be ignored.
I have no issue with issues taking long to be resolved but the total lack of response is highly unprofessional. I'd like to think even in Covid times an email shouldn't take 6 days to be responded to.
I subsequently logged another request yesterday on 13 September which Cailley 'Sven' McIntyre acknowledged and advised they are working it. I followed up again today. Is the turnaround time on responses 6 days?.
As I said its okay if a query takes long to resolve but the least a reputable organization like yourselves should do is be in communication with clients.
Thanks for sharing your feedback! It looks like one of our Svens got in touch recently with an update.
Please bear in mind that when you report an issue with one of your linked accounts, we log an investigation with our data partners. This process usually takes a while, which is why we mention in our initial email that it may take some time for our data partners to provide us with feedback or a fix, but that we'll be in touch once we have news to share. Our support team has been experiencing high volumes recently, so they're prioritising responses to tickets our data partners have finished investigating.
We hope this offers some insight into what's happening behind the scenes. In future, if you'd like to check in with us, please feel free to start a live chat via our website or mobile apps and someone will be able to give you an update in real time. Our Svens are available on live chat from 8am to 8pm every day :)
- The 22seven team
Thanks for sharing your feedback! It looks like one of our Svens got in touch recently with an update.
Please bear in mind that when you report an issue with one of your linked accounts, we log an investigation with our data partners. This process usually takes a while, which is why we mention in our initial email that it may take some time for our data partners to provide us with feedback or a fix, but that we'll be in touch once we have news to share. Our support team has been experiencing high volumes recently, so they're prioritising responses to tickets our data partners have finished investigating.
We hope this offers some insight into what's happening behind the scenes. In future, if you'd like to check in with us, please feel free to start a live chat via our website or mobile apps and someone will be able to give you an update in real time. Our Svens are available on live chat from 8am to 8pm every day :)
- The 22seven team