Withdrawal is now becoming a problem

I have been experiencing serious issues with my withdrawals from 1win.

My R12,000 withdrawal is marked as "successful," yet more than 24 hours later the funds have still not reflected in my bank account. I have also won R20,400, but my withdrawal requests keep being cancelled from your side without any valid explanation.

These delays and unexplained cancellations are unfair and may be inconsistent with the principles of fair treatment and prompt payment of legitimate winnings expected under applicable gambling laws and consumer protection legislation.

I request that 1win immediately pay my outstanding winnings of R12,000 and R20,400 and provide a written explanation for the cancelled withdrawals. Please resolve this matter without further delay.