JM
Jennifer M
1 reviews | Active since Aug 2025
17 Sept 2026, 11:01
Didn't get my withdrawal payment. It's been over two days now
I made a withdrawal request on the 15th September 2026 and the process says successful but i never received payment, I called my bank and they say I don't have pending payments so I tried to make an appeal when I press the submitting button after uploading the required documents and error appears. Sent an email I still didn't get a response, their chat bot is not helping much either
Helpful (0)
Replies (1)0
Replies (1)
1win's replyOfficial
19 Sept 2026, 15:16Hello,
Thank you for reaching out and for the details regarding your withdrawal request from September 15th, 2026.
To look into your case further, could you please confirm your account ID?
Once we have this, we'll be able to escalate your case to the relevant department for a proper investigation.
Thank you for reaching out and for the details regarding your withdrawal request from September 15th, 2026.
To look into your case further, could you please confirm your account ID?
Once we have this, we'll be able to escalate your case to the relevant department for a proper investigation.
1win's reply19 Sept 2026, 15:16
Official
Hello,
Thank you for reaching out and for the details regarding your withdrawal request from September 15th, 2026.
To look into your case further, could you please confirm your account ID?
Once we have this, we'll be able to escalate your case to the relevant department for a proper investigation.
Thank you for reaching out and for the details regarding your withdrawal request from September 15th, 2026.
To look into your case further, could you please confirm your account ID?
Once we have this, we'll be able to escalate your case to the relevant department for a proper investigation.