So disappointed

I would like to raise a serious concern regarding my experience with 1WIN, particularly around their promotions and free spin offers. I spent over a month actively collecting tickets for their car giveaway promotion. However, when it came time to claim my free spins, the process suddenly became extremely difficult and practically impossible to complete. This is not the first time I have experienced issues like this with their promotional offers. There have been multiple instances where: I won money from free spins, but the winnings could not be used properly for wagering as expected. I was awarded free spins for specific games, but when trying to access the game, I was told it was “temporarily unavailable.” By the time the game became accessible again, the time allowed to claim or use the free spins had already expired. These situations have happened more than once, which raises serious concerns about the fairness and transparency of these promotions. It feels misleading to advertise rewards that customers ultimately struggle to claim or fully use. I believe customers deserve clear terms, fair access to promotional rewards, and a smooth claiming process. I hope 1WIN addresses these recurring issues and provides proper explanations and improvements going forward.