Deposit disappearing

Please avoid 1win online casino, it is a petty I was expecting on Reviews that they are responding to people but it breaks my heart to see other users complaining about the same thing and it seems like they don't care. I deposited money it said processing, I waited over 30 minutes then I followed up with their support. The person asked for my information and said they will use the information to speak with their manager, I waited until I took a nap then when I wake up I see messages of people asking for same information subsequent to that they close the call but this information I gave the same agent