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My daughter registered with 1Win online casino and on the 14/08/2026 she received 70 free spins to play on this site. She correctly claimed, played the spins and eventually won R397. On attempting to continue playing, the account did not reflect the new balance. Instead, it only reflected 0.21 cents. On enquiring, she had been sent from pillar to post by the site's bot. Eventually, today the site decided to respond and it is very annoying and disappointing to learn that, they claim she rejected the bonus and for that reason the bonus cannot be reclaimed or restored. This is madness...😳 This does not make sense. How is that possible??? Because immediately after she completed the free spins she clicked on Continue and the next thing she saw her balance remaining at 0.21.... It is untrue that she rejected the bonus, she completed the spins. There is no way that she could play the free spins if they claim that she rejected the bonus... Is this 1Win Online Casino bogus or what???