1 win is a bunch of ****mers

I withdrew money more than 24hrs ago and it's still not in my account, and support is not really working it always says it's a busy day and Noone ever gets back to me, I feel like I've been ****med also that bonus wagering nonsense is a **** after I finished wagering I had R3000 in bonus next thing there is nothing. Can I get my money back withdrew R800 I want in