LM
Lyrene M

1 reviews | Active since Jan 2020

20 Jan 2020, 08:57

WORST SERVICE IN THE WORLD!!!!

I am absolutely fed up with the **** service you provide!! I have been waiting for 2 months for the pay out of MY OWN money. No one follows up with me, I am the one the needs to keep on phoning to see where my funds are. Every time I get told I need to be patient and no one can really give me an indication of when I will get my funds. This is UNACCEPTABLE!!!! I WANT MY MONEY AND I WANT IT TODAY!!! I WILL NOT WAIT A DAY LONGER FOR MY PAYOUT!! Your service and the way you treat your clients is appalling! I am tired of people like you who expect payment every ****ing month, but when it comes to the payout we have to practically beg you for our own money! I want answers and I want it today!! I have been patient but my patience is now finished!

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Replies (2)
10x Investments
10x Investments's reply20 Jan 2020, 09:31
Official
Good morning Lyrene, 

Thank you for reaching out and sharing your feedback. We apologise for the frustration you're experiencing and will look into the matter and ensure you receive detailed feedback on your claim as soon as possible.
10x Investments
10x Investments's reply03 Feb 2020, 09:12
Official
Good morning Lyrene,

This message is to confirm that the issue for the delay regarding your situation with your employer has been resolved and your claim was paid on the 24th of January.

If you have any other questions please let us know.