OS
Otsile S
1 reviews | Active since Apr 2021
06 Apr 2021, 14:03
Worst service EVER!
If it were possible, I wouldn’t have even put up a star.
A withdrawal request was made before end of February and till today I have not received the money. I have been calling basically everyday only to either have my calls answered by the answering machine or to get very vague feedback.
There is a lady who is an administrator of the fund that I have been in touch with and she can’t explain to me what is wrong or even commit to a date as to when the funds will be paid out. I have been very patient but this is very disappointing and frustrating because it’s not like I don’t need the money. I would never recommend for anyone to use this company based on this horrible experience that I have had.
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Replies (3)0
Replies (3)
10x Investments's replyOfficial
06 Apr 2021, 14:21Hi Otsile
We apologise for the frustration caused. We are looking into your withdrawal request and will make contact with you today to discuss the status.
Kind regards,
The 10X Team
We apologise for the frustration caused. We are looking into your withdrawal request and will make contact with you today to discuss the status.
Kind regards,
The 10X Team
10x Investments's reply06 Apr 2021, 14:21
Official
Hi Otsile
We apologise for the frustration caused. We are looking into your withdrawal request and will make contact with you today to discuss the status.
Kind regards,
The 10X Team
We apologise for the frustration caused. We are looking into your withdrawal request and will make contact with you today to discuss the status.
Kind regards,
The 10X Team
OS
Otsile S's updateReviewer Update
06 Apr 2021, 18:27Should I still be expecting for contact to be made with me today?
This I believe is the very same experience I have an issue with. Not managing expectations well and living up to your word.
This I believe is the very same experience I have an issue with. Not managing expectations well and living up to your word.
OS
Otsile S's update06 Apr 2021, 18:27
Reviewer Update
Should I still be expecting for contact to be made with me today?
This I believe is the very same experience I have an issue with. Not managing expectations well and living up to your word.
This I believe is the very same experience I have an issue with. Not managing expectations well and living up to your word.
10x Investments's replyOfficial
07 Apr 2021, 13:49Good day Otsile
Our head of BWEB Claims Division has been in contact with you telephonically to confirm that your claim will be processed as soon as your company's February contribution has cleared. As discussed, this should be finalised by the end of next week latest.
Nazeema will continue to update you daily on the progress of your claim.
We apologise for the inconvenience caused and we can assure you we are pushing to get your claim finalised as quickly as possible.
Kind regards,
The 10X Team
Our head of BWEB Claims Division has been in contact with you telephonically to confirm that your claim will be processed as soon as your company's February contribution has cleared. As discussed, this should be finalised by the end of next week latest.
Nazeema will continue to update you daily on the progress of your claim.
We apologise for the inconvenience caused and we can assure you we are pushing to get your claim finalised as quickly as possible.
Kind regards,
The 10X Team
10x Investments's reply07 Apr 2021, 13:49
Official
Good day Otsile
Our head of BWEB Claims Division has been in contact with you telephonically to confirm that your claim will be processed as soon as your company's February contribution has cleared. As discussed, this should be finalised by the end of next week latest.
Nazeema will continue to update you daily on the progress of your claim.
We apologise for the inconvenience caused and we can assure you we are pushing to get your claim finalised as quickly as possible.
Kind regards,
The 10X Team
Our head of BWEB Claims Division has been in contact with you telephonically to confirm that your claim will be processed as soon as your company's February contribution has cleared. As discussed, this should be finalised by the end of next week latest.
Nazeema will continue to update you daily on the progress of your claim.
We apologise for the inconvenience caused and we can assure you we are pushing to get your claim finalised as quickly as possible.
Kind regards,
The 10X Team