Worse investment company

The service I've received from this 10x Investment is totally appalling. My claim was supposed to have been paid to me within 14 working days from the 1st of July, on the 11th of July they sent me an sms stating my funds should be transferred in a couple of days but nothing was paid out. They don't bother to contact you as a client to inform you of any delays and you must keep on running after them for service. On the 23rd I ended up calling to find out what's the issue and was told to send an e-mail stating that my bank account was active and they should pay into it which I find strange as I had submitted all required docs in June with my bank statement for the account to transfer the funds into. I received an e-mail later confirming that the funds will be paid by end of week. Now it only takes maximum of 48 hrs for any EFT to happen and from Tuesday it should have reflected ALREADY yesterday but still today I find myself again having to run around like a fool inquiring as to what's the issue. I'm beyond disgusted by the service this company offers to it's clients that as an investment company they have such service when claims have to be paid out that it can take close to a month and still not have the funds paid out.