Hellopeter
Share Your Experience
EN
Eugene N

1 reviews | Active since Oct 2017

18 Sept 2024, 09:02

Withdrawal not paid

Hi

I would like to get a swift assistant with my query.. I have been making calls to 10X Investment and everybody kept putting me through to different departments.

When I call on option 1 is for direct investors, option 2 is for a group Investors.

Both options I get sent to 1 or 2 and they both say they can't pick up my ID Number.

After the 6th call I demanded answers as I told one of the assistant that I will not hang up until I get help.

I made a withdrawal on the 5th Sep, today it's the 18th Sep.

The assistant told me that Capitec is the one that delayed in confirming and verifying my account.

I called Capitec.

There is no such thing as waiting for the Bank to verify my account, no communication was sent to Capitec regarding this payment.

Right now I feel like I have been ****med.

If I do not hear from them by 10pm, I will be taking further steps and involve my lawyers as well.

Their SWIFT response would be highly appreciated.

Regards Eugene ***

0
Replies (3)
10x Investments
10x Investments's reply18 Sept 2024, 20:44
Official
 
Dear Eugene,

Thank you for your message, and I sincerely apologise for the frustration you’ve experienced.

I would like to clarify that the delay in processing your withdrawal, which was initiated on 5 September 2024, was due to the verification process with Capitec. This verification is required by 10X Investments to ensure the payment is made to the correct account, which, due to high volumes, have experienced delays in processing account confirmations across multiple platforms.

We understand that Capitec may not have been able to confirm the specific status of the delay when you reached out, but I can assure you that these verification processes are conducted through industry-standard systems, which can occasionally experience bottlenecks under high demand.

Your case is currently being prioritized, and we are doing everything possible to expedite the process. Once the final confirmation is received, we will proceed with the next steps and ensure your payment is completed.

I truly regret the inconvenience this has caused, and I will provide you with an update as soon as we have further information.

We appreciate your patience during this time, and rest assured we are working to resolve this as quickly as possible.

Kind regards, 
The 10X Team
EN
Eugene N's update18 Sept 2024, 20:59
Reviewer Update
Thank you
EN
Eugene N's update19 Sept 2024, 08:06
Reviewer Update
Good morning 10X team,

I just got a confirmation that Capiec or any other banks do not verify our account numbers, if you are investing through the Company, so HR sent me an email today to verify my banking details. I did confirm and I'm sure they will confirm as well today. Thanks