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candice G
1 reviews | Active since Dec 2014
23 Sept 2020, 20:42
Where's my funds???
I've resigned on the 31 August and all forms for my withdrawal was sent through by my employer before that date. Whenever I've asked for an update I was told that 10x is waiting on the final contribution which went into almost the middle of September. Its almost the end of September and I now get no response from your team. I was told that the funds will be paid this week but its now worrying me that all of a sudden no one responds and ignores my emails. I would like to know whats happening with my funds and when it will be paid out.
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candice G's updateReviewer Update
24 Sept 2020, 07:14I wish i could change my rating to 1 star. All of a sudden lastnigh I received an email stating another excuse about my final contribution tha was done in August. I was told on the 10th Sept that my funds will be paid within 10 working days. Now that the time has come im told an additional 15 working days! This is totally unacceptable! I would like this escalated. Why am I waiting so long for my own money to be paid out?? I am certainly not waiting another 15 working days just to be told another excuse. Looking at the reviews this is clearly an issue when it comes to payout. Can someone have this sorted please as I am not waiting another 15 WORKING DAYS!
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candice G's update24 Sept 2020, 07:14
Reviewer Update
I wish i could change my rating to 1 star. All of a sudden lastnigh I received an email stating another excuse about my final contribution tha was done in August. I was told on the 10th Sept that my funds will be paid within 10 working days. Now that the time has come im told an additional 15 working days! This is totally unacceptable! I would like this escalated. Why am I waiting so long for my own money to be paid out?? I am certainly not waiting another 15 working days just to be told another excuse. Looking at the reviews this is clearly an issue when it comes to payout. Can someone have this sorted please as I am not waiting another 15 WORKING DAYS!
10x Investments's replyOfficial
28 Sept 2020, 13:21Good day Candice
We apologize for the frustration you're feeling regarding your claim. As discussed, the claim could not be processed until we had received the final contribution from your previous employer. There is a process that has to be followed from a compliance perspective when a claim is submitted. As per the discussion you had with Head of Claims on Thursday last week, you will receive funds no later than 7 working days from then. Thank you for your patience.
We will keep you informed this week and we wish you well.
The 10X Team.
We apologize for the frustration you're feeling regarding your claim. As discussed, the claim could not be processed until we had received the final contribution from your previous employer. There is a process that has to be followed from a compliance perspective when a claim is submitted. As per the discussion you had with Head of Claims on Thursday last week, you will receive funds no later than 7 working days from then. Thank you for your patience.
We will keep you informed this week and we wish you well.
The 10X Team.
10x Investments's reply28 Sept 2020, 13:21
Official
Good day Candice
We apologize for the frustration you're feeling regarding your claim. As discussed, the claim could not be processed until we had received the final contribution from your previous employer. There is a process that has to be followed from a compliance perspective when a claim is submitted. As per the discussion you had with Head of Claims on Thursday last week, you will receive funds no later than 7 working days from then. Thank you for your patience.
We will keep you informed this week and we wish you well.
The 10X Team.
We apologize for the frustration you're feeling regarding your claim. As discussed, the claim could not be processed until we had received the final contribution from your previous employer. There is a process that has to be followed from a compliance perspective when a claim is submitted. As per the discussion you had with Head of Claims on Thursday last week, you will receive funds no later than 7 working days from then. Thank you for your patience.
We will keep you informed this week and we wish you well.
The 10X Team.