Unhappy with 10X with the transfer processes and it is frustrated

Unhappy with 10X processes and frustrated in between. From early Jan this year up until now I have been calling 10x and I have also sent an emails to do a follow up regarding my transfers from another institution to them, I'm starting to regret the decision as they were highly recommended. Up to this stage I don't understand what the delay is for, I made two transfers taxi free and RA, the agent can only pick up on the system the RA, which made me to contact another institution because I have signed all the necessary documents only to find out the other institution haven't received any correspondence from them emails were sent how can one trust such service, I don't understand such delays what is frustrating is not getting feedback, no one returns your calls and emails. it's almost six months I made several phone calls without any luck being transferred to my Administrator, they gave me her direct line, but it is always engaged, or they are "supposedly in a meeting" i have gotten contact with the other institution and the problem is not them, they responded swiftly every time, the problem is 10x investment, Can someone please contact me from your team as i need clarity, or i am ready to cancel the whole process of transferring because i am already skeptical now with the poor service i am getting from them and it's frustrating not knowing anything and you are not getting any answers.