DL
Dhavale L
1 reviews | Active since Nov 2019
12 Nov 2019, 17:54
Unhappy 10X RA Client
I have signed up with 10X RA product on 22 October 2019(Register on website) which was for RA switch and monthly subscription (Paperwork to switch signed on 04-November-2019) from Momentum(Takes 4-6 weeks to move) and first debit order is only going off 01-December -2019. 10X got special of zero fees for 2020, I did query why i dont qualify as my first debit is going off 01-December-2019.The consultant's keep saying that they cant do anything. I think 10X should make an exception in my case. I am very unhappy customer,
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10x Investments's replyOfficial
13 Nov 2019, 09:01Good morning Dhavale
Thank you for reaching out. We're sorry about the frustration you're experiencing regarding missing out on our promotion. As explained to you by your investment consultant yesterday, only people who complete their application between 1 November and 13 December qualify for the promotion. Your application was completed on 22 October.
The promotion Terms and conditions are available here: https://www.10x.co.za/campaign/save-your-golden-years-promotion-terms-and-conditions
We understand it is irritating to miss out by a small margin however promotions have to have a clear start and end dates. We cannot make exceptions. If there is anything else we can assist with please let us know.
Thank you for reaching out. We're sorry about the frustration you're experiencing regarding missing out on our promotion. As explained to you by your investment consultant yesterday, only people who complete their application between 1 November and 13 December qualify for the promotion. Your application was completed on 22 October.
The promotion Terms and conditions are available here: https://www.10x.co.za/campaign/save-your-golden-years-promotion-terms-and-conditions
We understand it is irritating to miss out by a small margin however promotions have to have a clear start and end dates. We cannot make exceptions. If there is anything else we can assist with please let us know.
10x Investments's reply13 Nov 2019, 09:01
Official
Good morning Dhavale
Thank you for reaching out. We're sorry about the frustration you're experiencing regarding missing out on our promotion. As explained to you by your investment consultant yesterday, only people who complete their application between 1 November and 13 December qualify for the promotion. Your application was completed on 22 October.
The promotion Terms and conditions are available here: https://www.10x.co.za/campaign/save-your-golden-years-promotion-terms-and-conditions
We understand it is irritating to miss out by a small margin however promotions have to have a clear start and end dates. We cannot make exceptions. If there is anything else we can assist with please let us know.
Thank you for reaching out. We're sorry about the frustration you're experiencing regarding missing out on our promotion. As explained to you by your investment consultant yesterday, only people who complete their application between 1 November and 13 December qualify for the promotion. Your application was completed on 22 October.
The promotion Terms and conditions are available here: https://www.10x.co.za/campaign/save-your-golden-years-promotion-terms-and-conditions
We understand it is irritating to miss out by a small margin however promotions have to have a clear start and end dates. We cannot make exceptions. If there is anything else we can assist with please let us know.