JM
Jeremia M
1 reviews | Active since May 2012
04 Mar 2026, 07:34
Uncredited Payment and Unresponsive Service – 10X Investments
I am extremely dissatisfied with the service received from 10X Investments. I made a payment to my TFSA account on 25 February 2026, however, to date, the payment has not been credited to my account. Despite following up multiple times, there has been no resolution. I have emailed two agents, Ayanda and Jean, requesting an explanation and assistance, but neither has responded to my emails. The lack of communication and urgency around a client’s funds is unacceptable and concerning.
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10x Investments's replyOfficial
05 Mar 2026, 12:57 Dear Jeremia,
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and understand your concern regarding the visibility of your TFSA contribution.
Our records show that your payment was received and the investment instruction was processed on 27 February 2026. Once a contribution is processed, the investment trade typically takes 2–3 working days to complete before it reflects in the account.
We can also confirm that Ayanda has been in contact with you regarding this matter. Once the trade is finalised, a confirmation email is automatically sent to confirm that the investment has been completed and reflected on your account.
If you are still unable to see the contribution reflected, please let us know and we will gladly investigate further.
Kind regards,
The 10X Team
The 10X Team
10x Investments's reply05 Mar 2026, 12:57
Official
Dear Jeremia,
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and understand your concern regarding the visibility of your TFSA contribution.
Our records show that your payment was received and the investment instruction was processed on 27 February 2026. Once a contribution is processed, the investment trade typically takes 2–3 working days to complete before it reflects in the account.
We can also confirm that Ayanda has been in contact with you regarding this matter. Once the trade is finalised, a confirmation email is automatically sent to confirm that the investment has been completed and reflected on your account.
If you are still unable to see the contribution reflected, please let us know and we will gladly investigate further.
Kind regards,
The 10X Team
The 10X Team
JM
Jeremia M's updateReviewer Update
05 Mar 2026, 13:30Thank you for your prompt response to the matter. Ayanda has been in touch with me and a statement of the trade has been shared with me. I will await for the investment to reflect accordingly.
Thank you
Thank you
JM
Jeremia M's update05 Mar 2026, 13:30
Reviewer Update
Thank you for your prompt response to the matter. Ayanda has been in touch with me and a statement of the trade has been shared with me. I will await for the investment to reflect accordingly.
Thank you
Thank you