kS
karabo S
1 reviews | Active since Sept 2024
17 Sept 2024, 06:16
two pot
I am highly disappointed with 10x regarding the two pot system. I submitted my claim on the 1st of September and till today i have not received my money . Their system says after processing, money will be received in, in 7 days and yet today is the 17th and i have not received it , calling them is of no use because i have called them numerous times and no one can tell me what the problem is or when i will receive my money. I would not recommend anyone invest with 10x honestly and i want to speak to my employer regarding moving my investment somewhere else.
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10x Investments's replyOfficial
17 Sept 2024, 15:46 Dear Karabo,
Thank you for reaching out, and we are sorry for the frustration you’ve experienced with the processing of your 2 Pots withdrawal.
We understand your disappointment, especially given the delays and the challenges you’ve faced in receiving clear communication. We are writing to confirm that your claim, submitted on 1 September 2024, was processed, and the payment was made on 16 September 2024. Please note that it may take up to 48 hours for the funds to reflect in your bank account, depending on your bank’s processing times.
I understand that you have had a difficult experience, and we regret the inconvenience caused. We truly value your feedback and are committed to improving our communication and service standards to prevent situations like this in the future.
Should you have any further questions or concerns, please don’t hesitate to reach out.
Kind Regards,
The 10X Team
Kind Regards,
The 10X Team
10x Investments's reply17 Sept 2024, 15:46
Official
Dear Karabo,
Thank you for reaching out, and we are sorry for the frustration you’ve experienced with the processing of your 2 Pots withdrawal.
We understand your disappointment, especially given the delays and the challenges you’ve faced in receiving clear communication. We are writing to confirm that your claim, submitted on 1 September 2024, was processed, and the payment was made on 16 September 2024. Please note that it may take up to 48 hours for the funds to reflect in your bank account, depending on your bank’s processing times.
I understand that you have had a difficult experience, and we regret the inconvenience caused. We truly value your feedback and are committed to improving our communication and service standards to prevent situations like this in the future.
Should you have any further questions or concerns, please don’t hesitate to reach out.
Kind Regards,
The 10X Team
Kind Regards,
The 10X Team