LF
Llewellyn F
1 reviews | Active since Oct 2021
30 Oct 2021, 00:02
Transfer of provident and pension funds not fone for more than 3 years
I joined 10x investments through my company and in 2018 I was promoted from a wage employee to staff and had to join a new fund. My company did all the relevant paperwork and arrangements with 10x for the transfer of my funds. Today its the 29th October 2021 and my funds still doesn't reflect in ny Cedar fund. Im being pushed from pillar to post. There was a lady who assisted me and when i emailed her back I received an away email stating she's on maternity leave until March 2022 and thats where it all ended. Totally dissapointed as anything can happen to me and my beneficiaries will be pushed from pillar to post aswell....
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10x Investments's replyOfficial
02 Nov 2021, 15:19Dear Llewellyn
Thank you for your enquiry and we apologise for the disappointment you are feeling.
Please note that we (10X Investments) have finalised the section 14 transfer out from your fund to your new provider. This was completed on 22 October 2021. Your receiving fund provider needs to allocate the funds- of which we, unfortunately, have no control.
We will phone you today to discuss this further and will support you in what you need to ask when contacting your new provider.
Kind regards,
The 10X Team
Thank you for your enquiry and we apologise for the disappointment you are feeling.
Please note that we (10X Investments) have finalised the section 14 transfer out from your fund to your new provider. This was completed on 22 October 2021. Your receiving fund provider needs to allocate the funds- of which we, unfortunately, have no control.
We will phone you today to discuss this further and will support you in what you need to ask when contacting your new provider.
Kind regards,
The 10X Team
10x Investments's reply02 Nov 2021, 15:19
Official
Dear Llewellyn
Thank you for your enquiry and we apologise for the disappointment you are feeling.
Please note that we (10X Investments) have finalised the section 14 transfer out from your fund to your new provider. This was completed on 22 October 2021. Your receiving fund provider needs to allocate the funds- of which we, unfortunately, have no control.
We will phone you today to discuss this further and will support you in what you need to ask when contacting your new provider.
Kind regards,
The 10X Team
Thank you for your enquiry and we apologise for the disappointment you are feeling.
Please note that we (10X Investments) have finalised the section 14 transfer out from your fund to your new provider. This was completed on 22 October 2021. Your receiving fund provider needs to allocate the funds- of which we, unfortunately, have no control.
We will phone you today to discuss this further and will support you in what you need to ask when contacting your new provider.
Kind regards,
The 10X Team